Stephen Murray & Co are committed to providing a quality legal service to all our clients. We sincerely hope that you will be happy with the service we provide to you but if not, complaints will be dealt with in the following manner to complete and assist the early resolution of the problem.
In the event of complaint, you should raise the concern in the first place to the person dealing with the particular matter on your behalf. If this does not resolve the problem, you should then contact the supervisor who is the principal of the firm. He is Nigel Penzer and his email address is [email protected].
A full copy of the firm’s complaints procedure will be made available to you on written request.
If the complaint is still not resolved at the end of the complaints process you have the right to refer your complaint to the Legal Ombudsman. However, before it considers a complaint the Legal Ombudsman will generally require that the firm’s internal complaints procedure has been exhausted. If the Legal Ombudsman decides that the firm’s actions in resolving the complaint are reasonable, they may decline to investigate further.
The Legal Ombudsman can be contacted at P O Box 6806, Wolverhampton, WV1 NWJ – telephone 0300 555 0333. The website details are www.legalombudsman.org.uk.
Normally you will need to bring in the Legal Ombudsman within 6 months of receiving our written confirmation of our final position on your complaint.